Help
Getting help...
If you encounter problems or have questions about the citizen card, the following help resources are available:
Have a look at the complete list of frequently asked questions (FAQ) , as well as common problems. These pages answer questions and discuss problems that frequently occur.
Many organisations offer help and information services for the citizen card. Diverse Web forums are available, which help users and developers to solve problems quickly and easily.
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Web forums and e-mail contacts ...
- Citizen Card Forum
- A-Trust Wiki (ref. e-card, activation, card reader, etc.)
- A-Trust Forum
- IT Solution (trustDesk)
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Information by telephone ...
- e-card service
line: Tel.: 05 01 24 33 11
For problems with the e-card - A-Trust (charges apply): Tel.: 0900 940 910
For problems with your A-Trust certificate - WKÖ Hotline: Tel.: 0800 221 223
For questions regarding legal protection in online business and on the legal fundamentals for signatures (Signature Act, Signature Ordinance) - Service Center HELP.GV.AT: Tel.: 0800 220 803
For questions on e-government functions