Public Administration
Online Transactions with Public Authorities
The
citizen card allows you to submit forms electronically and
gives
you insight into transactions and processes. Your name and date of
birth
are already stored electronically on the citizen card, so you won't have to enter this information yourself
when filling out forms online. The citizen card can contain an
electronic mandate,
which is necessary for carrying out legal transactions on another
person's behalf. The electronic mandate can be applied over a service from the so called Stammzahlenregisterbehörde on the citizen card. Transactions can be carried out much faster and in
some cases even immediately. All application data are available to the
public authority in electronic form and do not need to be transferred
to paper forms. Manual controlling activities, such as
checking
identification documents are no longer necessary.
The digital help site, HELP,
is your starting point for all public authority services available on
the Internet. The site contains information about public authority
processes. HELP offers comprehensive information on
the
Internet for all public authority processes based on real life
situations such as birth, pregnancy, marriage and living
arrangements. In some cases, it also enables you to carry out necessary
transactions electronically.
HELP strives to be the central hub of information between public
authorities and citizens, with a focus on transparency,
clarity,
understandability, and concentrating on what's
important. On the HELP site, you will find useful information on nearly 200
topics on public authorities, necessary documents, applicable fees,
deadlines and online forms and templates. Online payments of fees can
be carried out using your credit card or with online banking. You can
also register with a delivery service in order to
receive official documents electronically. Data protection
and security
have top priority in e-government. The Austrian citizen card model has
been distinguished internationally by being awarded the World
E-ID and European Data Protection Awards.
Electronic Delivery of Official Correspondence
In the future, public authorities will be able to send you official notifications and letters electronicially upon request. The citizen card is used to prove your identity. Elderly people and those in the workforce will especially appreciate the fact that they no longer need to go to the post office to pick up RSa letters.
You can register for such a service - or both - free-of-charge at